Reviews
Get more Google reviews without chasing customers.
Jamesy asks at the right time, follows up automatically and handles replies in your voice.
Jamie Wilson
online
Hi Jamie! Thanks again for choosing Spotless Carpet Care 🧹
Would you mind sharing your experience with a quick Google review? It really helps us!
Leave us a Google review
g.page/r/spotless-carpet
Jamie Wilson
“Amazing service from start to finish. Carpets look brand new and the team was so professional. Highly recommend!”
Jamesy sends the request
Follows up automatically
5-star review on Google
Review requests
Jamesy turns completed visits into more Google reviews
When a job, appointment or visit is complete, Jamesy reaches out with the right message, at the right time, by text or email.
Cotswold Carpet Care
Business SMS
Visit completed
Jamesy spots when a job, appointment or customer visit finishes, either through connected software or a manual entry.
Customer added
The customer is added to Jamesy's list with their contact details.
Review request sent
Jamesy contacts them at the right moment with a link to your Google review page.
Reminder scheduled
If they do not review straight away, Jamesy follows up gently later.
Review received
The customer leaves a review, and Jamesy starts working on a reply.
Already got hundreds of happy past customers?
Give them to Jamesy. He can gradually reach out to previous customers and turn more of those past jobs into fresh Google reviews.
Don’t want to wait for your next job? Upload previous customers and Jamesy can start from there.
Upload your customer list
CSV or Excel. Jamesy reads it, cleans the data and prepares it for review requests.
Jamesy checks who already reviewed
Jamesy checks your existing Google reviews first, so he avoids asking people who appear to have already reviewed you.
Gradual, not a blast
Jamesy works through the list at a sensible pace, following your daily limits and sending hours.
Review replies
Jamesy replies to your reviews — in your voice
He drafts replies that match your tone, posts the routine ones automatically, and brings anything sensitive to your inbox for approval.
Routine reviews — handled automatically
Emma H.
"Brilliant service from Bright Spark. My fuse box tripped on a Sunday evening and they came out within the hour. Professional and tidy."
What Jamesy noticed
Mentions fast response, fair pricing and a recommendation — Jamesy highlighted all three in the reply.
Jamesy's reply
"Thank you, Emma! Glad we could get your power back on so quickly. Really appreciate the recommendation."
Sensitive reviews — brought to you
Tom W.
"Engineer was an hour late and I wasn't told. Job got done but a quick call would have helped."
Why Jamesy flagged this
Low-star review about communication. Jamesy drafted a careful reply but won't post it without you checking first.
Jamesy's draft reply
"Hi Tom, thanks for the feedback. I'm sorry we didn't keep you in the loop on timing — that's not how we like to do things. Could you contact us directly so we can put it right?"
Review protection
Jamesy spots reviews that may break Google's rules
Fake, abusive or suspicious reviews should not be treated like normal complaints. Jamesy checks each review, explains why it may qualify for removal and shows you what to do next.
Gary P.
“This place is a joke. The owner is a complete idiot who hasn’t got a clue. Avoid at all costs, you’ll regret it.”
Possible policy violation
Why Jamesy flagged it
- The review contains a personal attack
- It does not include clear details about a genuine visit or transaction
- The wording may conflict with Google’s review policies
Suggested next step
Review the evidence and report the review to Google if appropriate. Jamesy keeps a professional backup reply ready in case it remains live.